All and any business undertaken, including any advice, or information given, or service provided whether gratuitously or not by Clover Car Services Ltd, 3 Bromley Road, Bromley BR1 4LB hereinafter called “the Company” is transacted subject to the conditions hereinafter set out and each Condition shall be deemed to be incorporated in and be a condition of any agreement between the Company and its Customers.

In these conditions of trading hereinafter called these conditions’ the Company means and (unless the context precludes the same) includes the Company’s servants, agents, and any person or persons carrying goods under any contract with the Company.  “Customer” means any person who contracts for the services of the Company and includes the Customer’s servants or agents. The Company is not a common carrier and will accept goods for carriage only on these conditions.

No agent of or person employed by or under contract with the Company has any authority to alter or vary in any way these conditions unless previously expressly authorised to do so by the Company in writing.

If any legislation is compulsorily applicable to any business undertaken, these conditions shall as regards such business be read as subject to such legislation and nothing in these conditions shall be construed as a surrender by the Company of any of its rights or immunities or as an increase of any of its responsibilities or liabilities under such legislation and if part of these Conditions be repugnant to such legislation to any extent such part shall as regards such business be void to that extent but no further.

• All airport pick-ups are inclusive of an hour parking charge and an hour waiting from the time of landing but an additional fare will be added if the hour exceeds. Additional parking charge and £0.35p per minute of waiting charges will be added to the fare.
• If a flight is delayed by 3 hours or more, the booking will be automatically cancelled, and no refunds will be made. The customer is advised to seek compensation from their airline.
• Any bookings can be cancelled/changed 24hours before the actual booking time.
• Customer should provide correct flight arrival/departure times in order to make the journey without any delays. If any misleading information has been provided; no refunds will be made in the event of a missed pick up.
• Clover Cars will not accept any liability for, missed flights, appointments or any other scheduled event(s) due to traffic, accidents, road closure, third party’s involvement, an accident to the vehicle which is in travel, breakdown, severe weather or any unforeseen circumstances.
• Acknowledgement of booking will be confirmed to the booking format which Customer has chosen. It is Customer’s responsibility to check information in case of any amendments or errors.
• Customer is required to book 48 hours before, if they require any Executive cars/vans.
• An advanced booking time of 24 hours will be required if any of the traveller(s) requires wheelchair assistance/access.
• Child seat could be provided if the Customer book in advance, but the vehicle size should be an estate vehicle or bigger.
• Customers are advised to have travel insurance. Clover Cars are not responsible for any claim made by the customer during the journey.
• The Driver has the right to refuse or cancel the journey without any notification to the passenger, if the passenger behaves inappropriately towards the Driver, are overly intoxicated/drunk, abusive, threatening and making racial or religious remarks.
• Customer must take sole responsibility for their pets if they wish to take with them during the booked journey.
• Customer should book in advance with full details of the pet. Some of the drivers may be allergic to some pets and we do not want any refusal by the driver at a later stage. If no information has been informed prior to the scheduled time for pick up, the driver has the right to refuse, and no refund will be made.
• The pets should be kept in a cage during the journey other than dogs. However, any damages caused to the vehicle, the Customer will be charged to replace/cleaning/etc.
• Bookings should be made with brief details.

1. From and to
2. Number of people
3. Number of bags with size
4. The purpose of hire

• If incorrect details given by the Customer or find out by the Driver, refund will not be paid.
• Increased charges will apply over the Christmas and New Year period. From 18.00 24th December to 02.00 27th December and 18.00 31st December to 02.00 2nd January. Please check with the booking office for more details.
• Clover Cars can only advise an approximate travel time and the passenger must leave sufficient time to arrive at all destinations. The passenger is responsible for leaving time for any unexpected delays.
• All routes used by Clover Cars are the best available short and quicker miles and time unless otherwise specific instructions by the Customer and that route is longer than the usual and heavy congestions, Customer may have requested to pay the excess.
• A ‘Call Out’ fee is payable by the customer if a booking is not cancelled in sufficient time and the driver arrives at the ‘pick up’ point.
• All cars can be tracked live, once despatched on smart phones.
• Any immediate bookings will be satisfactorily serviced within 60 minutes during peak hours and within 20 minutes if the booking is within 2.5 miles radius from the office. Controller will update the Customer if the arrival takes more than 30 minutes or Customer could also contact the Call Centre for update.
• Clover Cars or the Drivers are not responsible for lost properties. If any properties found after the journey will be taken to the main office and maybe collected from there.
• Online bookings cannot be cancelled by call centre. Booking by voice only cancelled via call centre.
• Anyone under the age of 12 must be accompanied by their parent/carer or with a written consent from the parent/carer to an adult. Clover Cars Driver has the right to refuse to take a child without their parent/carer or adult with consent letter.
• During the journey, eating, drinking or smoking are not allowed unless there is a medical need.
• Alcohol is not permitted on any vehicles on any journey, unless written consent is given.
• A Soilage Charge of £100 is payable by the passenger if the driver’s interior or exterior is soiled resulting in the vehicle having to be taken off the road for a valet.

• A Booking constitutes an offer by you to purchase Services in accordance with these Terms. A Booking shall only be deemed to be accepted by us when we issue written confirmation of the Booking via text message, email or push notification from the App or on commencement of the Booking (whichever is the earlier), at which point and on which date and time a contract for the of those services to which the Booking relates shall come into existence. The Passenger, in each case, is deemed to have accepted the Terms when making use of the Passenger Services. Each Booking constitutes a Contract between Clover Cars (as principal), the Passenger and you (if the person making the Booking is different from the Passenger) (“Contract”). There is no obligation on us to accept a Booking and it may be declined for any reason. For the avoidance of doubt, you agree to remain fully liable under these Terms for the actions or omissions of the Passenger(s) as if they were your own actions or omissions and our obligations to the Passenger will be determined by these Terms as if they were you.
• Drivers of Clover Cars will not accept any booking on their own. The Driver will inform the Office of any charges by the Customer during the journey. This may affect the fare which has already been agreed/accepted.
• Any complaints should be addressed to complaints@clovercars.com
• Complaints will be replied within 48 hours from the time it has been received and all complaints will be kept securely.
• Please note that calls to the Call Centre may be monitored or recorded for training purposes.